Medical Emergencies such as severe chest pain, fitting, collapse, unconsciousness, heavy bleeding etc should be directed immediately to the 999 Ambulance Service.

We offer a selection of pre-bookable face to face appointments, with a GP, Advanced Paramedic Practitioner, Advanced Nurse Practitioner or Nurse during morning and afternoon surgery.  At times your preferred clinician may not be available and an appointment with an alternative clinician will be offered.  Our GPs allow 10 minutes for each appointment and every effort is made to keep to time.

Urgent Appointments

If you feel you urgently need to be seen on that day, you will need to telephone the surgery during our opening hours between 8.00 am and 6.30pm with your request.  The Reception staff will take your details the reason why you want an appointment. This information helps us to prioritise more urgent cases.   An appropriate appointment will be offered directly based on initial information or following discussion with health care professional; we have both face to face and telephone consultations available daily.  You may be contacted by a health care professional i.e. a nurse or a doctor to discuss your problem at times whereby your call is deemed urgent by our Care Navigators and there are no available slots left for that day, we refer to this as Emergency Triage.

Please make sure that you make the call as early on in the day as possible.  This system has been put in place as there are only a limited number of appointments available during the day, so please use this service appropriately.

Patients who arrive late for their appointment may not be seen and this is at the discretion of the GP.

To ensure we navigate you to the most appropriate healthcare professional the reception staff are trained to ask the nature of your problem. We will need to know the reason for the appointment in order for you to be seen by the relevant Health Care Professional.

Making An Appointment To See A Nurse

Routine appointments are usually available with a nurse or Healthcare Assistant within 2-3 weeks and sometimes sooner. Phlebotomy (blood) appointments are offered only between 8am - 10.30am to meet the delivery service to the hospital laboratory.  You can arrange a routine nurse appointment at any reception desk or by phone after 10.30am each weekday.  Please be ready to tell us exactly why you need the appointment so that we can make sure the nurse has sufficient time to see you.

The appointment system is regularly reviewed and changes are made to try and best meet the requirements of our patients.

Cancel an appointment online using My Health Online. My Health Online is our new online service that allows you to manage appointments and order repeat prescriptions online. You will need to register to use it.

If you have a query or problem which you feel can be resolved over the telephone the receptionist will try to put you through to the appropriate person. If the problem is not an emergency you may be asked to leave a message rather than interrupt consultations or delay surgeries.

For all general enquiries it is best to telephone after 10:30 daily

We support medical teaching in this practice as part of our commitment to high standards in primary health care. Occasionally a member of our practice team may have a student with them. We do however understand if you prefer to see the doctor or nurse on their own. 

If possible please try to telephone reception before 10:30am if you require a home visit. The receptionist will need the details of your problem to help us prioritise the doctor's schedule.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out-of-hours and other local services available.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice