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Thank you for taking the time to have a look at our website. I hope we can give you something of an idea of what we do and what we are about.
Where are we?
We are based within the historic walled town of Tenby, considered to be “The Jewel in the Crown” of the tourist trade in Pembrokeshire, South West Wales. The area is well known for its beaches with traditional family holidays, but has changed over the past decades to a more year-round, sophisticated market. There are rail links to the main national lines, and a new road has opened making travel to the M4 under an hour. There are also ferry links to Ireland within 15 miles. There are good schools in the area and most amenities within the town itself or nearby.
There is a strong culture of activities and sport, Tenby being home to Ironman Wales and the Long course weekend triathlons as well as thriving football, rugby, cycling, bowls, swimming and sailing clubs. The area is blessed with many options for outdoor activities with the coastal path, many parks with woodland walks, and the Preseli Hills and Black Mountains/Brecon Beacons within easy access.
The Arts are strongly supported locally with an Arts Festival in the summer months, a Blues festival in the autumn and Harbour events every weekend over the school holidays. Historically Tenby was the home of Augustus John the painter, Robert Recorde the mathematician, and there is a strong culture of current artists.
As you may imagine, there are plenty of restaurants and country pubs, but perhaps the most striking feature is the pace of life. Things move a little slower, and there is a well know local phrase “Tenby Time”, a calmer, more relaxed way of doing things.
We have a list size of 8,000, with a higher proportion of elderly patients. As an area, there are many people who have retired, moving for the advantages of the region, who remain very active in their retirement. We provide most services, family planning being the only exception as things stand, and participate in as many LES’s/DES’s as possible including Diabetes and most recently the Care Home DES. We have consistently achieved high QOF scores, with mainly Nurse led clinics completing this work.
At present Dr Kelly is the only partner but Dr. Iwan Griffiths, a former partner still works 3 days a week. Over the past 2 years we have relied on 2-3 regular locum doctors, and use a doctor led triage and treat service to help cope with demand.
Our doctors are well supported by 2 Nurse Practitioners, Simone Knight and Trudy Alexander, and an AMP Paula Jefferies. We also have support via the Cluster Network with 2 visiting Pharmacists, with plans to extend this in process. We have created a structure of support within the team to encourage safe, effective practice by ensuring easy access to mentorship in house. This is achieved both by a weekly clinical meeting in protected time, but also by an open-door policy. We practice an active programme of audit, significant event analysis in a supportive, open manner, and regular presentations. We believe this creates an effective, safe and productive system.
The surgery has a large, 2 bed treatment room, run very effectively by our practice Nurses and ably supported by 2 HCAs. We have regular nurse led clinics in travel health, INRs which we perform entirely in house, vaccinations and a full range of services, as well as managing much of the QOF work. Within the surgery, we have a dedicated minor ops room and formerly provided part of a Dermatology GPWSI service, the infra-structure being still in place.
We provide cover to a 10 bed “Cottage Hospital” with rehabilitation and palliative care beds, and there are plans to be involved with cover for a walk-in centre at the LHB centre situated next door to the surgery. We use the EmisWeb computer system with plans to extend to mobile services when the systems are better established.
Helen Roberts, our practice manager, has put together a very effective management, secretarial and reception team. Early into the QOF process we identified the importance of good record keeping and coding, and this has allowed us to progress well with effective data management, and reliable systems for audit.
We work closely with our District nurse team, as well as HVs, midwives, chronic disease nurses and recently extended Palliative care teams. Our Cluster group has been commended at National Assembly level for our innovation and effectiveness. Amongst recent developments we have introduced Healthy Lifestyle Advisors working throughout the 5 practices involved as well as OT services, and plans are in place to provide in house Physiotherapy services.
We do our best to provide a proven effective service in a happy, supportive environment.
We make no secret that we have had difficulties due to the national problems of recruiting over the past few years, but have been able to develop a structure with support and mentorship at its core. We believe that all members of the team need to feel happy and supported, with the flexibility to cope with changes in life, career and workload. This is simply because we feel people work better when they feel supported and valued.
Many people who visit the practice for whatever reason comment on the feeling of family and team spirit, and this is something that we have encouraged and invested in for many years. This ethos was in place when I started in the practice in 1999, and I quickly saw the value, and I hope I have been able to maintain and develop it.
With the problems we have coped with, we have had to be dynamic and innovative. We have been flexible enough to try new ideas, and continue looking to develop further into the future. We remain open to new ideas and are happy to consider ways of working that allow people to be fulfilled in their career.
At the same time, we also value the importance of life outside work. Family, home and life outside medicine is so important to keep one healthy and sane! Simple things such as flexibility to maintain a happy work life balance, and getting home at a sensible time are so important, and we will find ways to allow this to happen for all.
Mentorship and support is at the heart of our structure, and we recognise that people need different levels of support at different stages of their careers. We are more than happy to factor this into the way that we work.
What are we looking for?
We are looking for the right person or persons to fit into our team; enthusiastic, dynamic and flexible. We are happy to consider a work pattern that suits you – full time, part time or even flexible patterns, either in a salaried role or moving towards partnership.
There would be an option to buy into the property for a partner, but this would not necessarily be a requirement.
Most of all, we would like a commitment to hard work but balanced with life.
So why come to work with us?
I’m sure there are plenty of practices who can offer the same as us and probably more, but I believe our “unique selling point” or USP is simple. The lines may be borrowed, but,
Choose a career
really does sum us up.
We live and work in a lovely part of the country that has plenty of advantages and relatively few drawbacks.
We have a practice that supports you in starting or continuing your career, with the ability to develop new or different directions.
And all this is within what I believe is a genuine family environment.
I hope this has given you something of a feel for us. Please feel free to get in touch, pop in, bring the family for a long weekend. What have you got to lose?
If you don’t like us at least you’ll have a day or two in the lovely town of Tenby.
I look forward to meeting you.
Reception Area & waiting room
Treatment Room, HCA, Nurse & ANP