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Statement regarding Tenby Surgery

Hywel Dda University Health Board would like to reassure patients of Tenby Surgery that the Practice will remain open following the resignation of Dr Kelly from 1st  August this year.

This has been a very difficult decision for the Practice, and follows a particularly challenging period for the General Practitioners and staff. Dr Kelly’s resignation and return of the Practice’s GMS contract means that the provision of services at the Surgery will become the direct responsibility of the Health Board for the time being, until the best way forward for the Practice becomes clearer.

The Practice remains open as normal, and GP cover will continue to be provided by the salaried GP and regular locums. The GPs are supported by a team of experienced Nurse Practitioners, Paramedic Practitioners, and the GP telephone consulting service.

Patients registered with Tenby Surgery should remain registered at the Practice and should continue to access services as normal.

Elaine Lorton, Assistant Director of Primary Care at the Health Board said: "We accept that this news may concern the community, however the Health Board wishes to reassure patients of Tenby Surgery that they can continue to access GP services locally as they have done.

"The continued sustainability of General Medical Services for the patients registered at Tenby Surgery is of paramount importance for the Health Board. Planning processes are underway to determine the available options for the Practice, and the Health Board is working closely with the Practice to provide support.

"The Health Board is keen to listen to patients and stakeholders to define what long-term model is needed for the community".

The Health Board and Tenby Surgery appreciate the continuing support for the Practice given by the patients and the community at a particularly challenging time for the staff. The Health Board will keep patients informed and briefed on developments and will be working with the Community Health Council to seek the views of patients on the future of services in the Tenby area. A public engagement event will be held in Tenby in the forthcoming weeks and patients will receive a letter with an update and further details.

Patients are reminded that services are also available at both the nearby nurse-led Walk-In Centre and through local community pharmacies who offer a range of expert services.

Any queries or concerns should be directed to Lucie-Jane Whelan, Primary Care Development Manager (07791 413309), The Conference Centre, Withybush Hospital, Fishguard Road, Haverfordwest, Pembrokeshire, SA61 2PZ, or contact Patient Support Services on 0300 0200 159 or hdhb.patientsupportservices@wales.nhs.uk

 

PLEASE NOTE THERE IS A CHARGE FOR ALL NON-NHS SERVICES

A fee is payable for all non-NHS work carried out by the Doctors

eg insurance forms, holiday cancellation forms, letters of support etc

Please ask at Reception for a full list of fees payable.

GDPR Privacy Notice 2018.

Tenby Surgery – Privacy Notice

 

The purpose of this notice is to inform you of why and how we process your personal data.

Introduction

 

Tenby Surgery is contracted to provide Primary Medical Services to patients this is our statutory function. To enable us to carry out this function, we need to process elements of your personal data, and the purpose of this notice is to inform you what data we process, how we process it and why. Because we process your personal data, we are a Data Controller and so are required to comply with relevant Data Protection law.

The personal data we process

 

Your personal data means any information relating to you, and by which you can be identified. In order to carry out our functions, we will process a wide variety of your personal data, including (but not limited to) the following:

 

  • Name, address and contact details (including email and telephone numbers)
  • Date of birth
  • Information regarding your physical and mental health
  • Photographs that you have consented to be taken

 

We do not collect or process all of this personal data for all people all of the time. We only collect and process the personal data that is necessary for the particular task that we are carrying out.

How we collect your personal data

 

We collect your personal data from a variety of sources, including

 

  • Information provided directly to us by yourself
  • Information provided by other NHS organisations (e.g. Health Boards)
  • Surveys and research

How we use your personal data

 

We want you and your family to enjoy the best possible healthcare in Wales and we process the personal data that we require to help us achieve this. We only process the minimum amount of personal data that we need to perform the task that we are carrying out.

 

In the main, we process your personal data for purposes directly connected with ensuring that you receive high quality healthcare through the NHS. We do however process it for other general reasons, such as:

 

 

  • Providing you with information you have requested
  • Handling your enquiries
  • Providing access to certain areas of our websites
  • Informing you of services which may be relevant to you
  • If you apply to work for us
  • Auditing use of our systems and websites
  • Handling of complaints and concerns

The legal basis for processing your personal data

 

In the majority of cases, we process your personal data to directly carry out our statutory function. This means that because we are established by Act of Parliament and are required by law to carry out these functions, under Data Protection law we are allowed to process your personal data because the processing is ‘necessary for performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.’

 

We have to be able to process your personal data in order to deliver the service you require. We do not ask for your consent to process your information to enable us to carry out our statutory functions because if you refused we would be unable to provide you with a proper healthcare service.

 

In some cases we will want to process your personal data for reasons beyond our statutory functions. When we want to do this, we will ask for your consent to process the personal data that we need (e.g. if we want to take and use your photograph in our marketing materials, or you wish to subscribe to a newsletter). In these cases when you give your consent you will be told how your personal data will be processed. You will also be told how you can withdraw that consent and opt out of further processing.

 

Your rights under Data Protection Regulations

 

Under the Data Protection Act, you have the right to know if we hold personal data relating to you, and if so what personal data we hold and why. You also have the right (with certain exceptions) to a copy of any personal data that we hold in order that you can be sure that it is accurate and up to date. You can get more information on what personal data we hold about you by contacting the Data Protection Officer (details shown at the end of this notice).

Sharing your personal data with others

 

We sometimes share your personal data with other organisations. We only do this when there is a clear legal basis for doing so. Sometimes we share your personal data because it is in your best interests that we do, and on other occasions we will share your personal data because we are legally obliged to do so. We do not share your personal data for marketing or commercial purposes.

 

When we decide it is necessary to share personal data, we will enter into a ‘Data Sharing Agreement’ (DSA) with the people we are going to share it with. DSAs are drawn up in line with the Wales Accord on Sharing of Personal Information (WASPI). More details about DSAs can be found at the WASPI website,

 

http://www.waspi.org/home

 

We also share your personal data from time to time with third party contractors, who we engage to undertake certain processing activities for us. We do this because it is often more efficient and cost effective to use a contractor and we have judged it to be the best value. When we engage a contractor they become a Data Processor, and they are then bound by the law in the same way that we are and so are subject to strict rules on processing. They can only process your personal data in the manner that we specifically tell them to and must not share your personal data with anyone else without our express permission. Before engaging a contractor we make sure that they have appropriate measures in place to secure your personal data

Security of your personal data

 

Tenby Surgery recognises that your personal data is very valuable, and so we take its security very seriously.

 

We employ robust technical measures to secure your personal data and access to it is restricted to people who have a need to process it in line with their work.

 

All staff are bound by contracts which include clear responsibilities in relation to confidentiality. All of our non-medical staff have the same duty of confidentiality as healthcare professionals such as Doctors and Nurses.

 

All of our staff must attend training in what we call Information Governance. Amongst other things, this training makes them understand the importance of confidentiality and security of your personal data and makes clear that they are personally responsible for the security of any information which they are processing. They must attend this training at least once every two years and must pass a test to demonstrate that they have understood it. Failing to comply with good information governance is a disciplinary offence.

 

We regularly audit access to personal data to ensure that it is being processed appropriately.

NHS Wales Informatics Service

 

NHS Wales Informatics Service (NWIS) provides some of the IT services within NHS Wales including our website. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by NWIS so that data (such as the web pages you request) can be sent to you.  NWIS will collect other anonymised statistical information about use of the website so that the service can be maintained and improved.

 

If you have any queries about this notice, or the processing of your personal data you should contact the surgery and ask to speak to the Practice Manager.

 

 

 

 

 

 

For further NHS information click on the following link:

http://www.wales.nhs.uk/

 

 

 

 

 

 

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